Returns & Refunds

Returns and refunds

We love that we're able to offer you tons of customized options to make sure your items turn out in the unique and exclusive way that matches your style.

Unfortunately, customization does mean that we cannot take in return any of the sold products and no refunds are issued. We can also not cancel or change your order, as it is automatically forwarded to production immediately after receipt of payment. This process is technically fully automated and takes place in a very short time, so that we can guarantee delivery times as fast as possible. 

Here's the good news though!

First off, you're contributing to a sustainable production process by choosing print on demand. All our products are 100% eco-friendly, and only created specific to your preferences once you hit the order button.

Moreover, we have a very precise sizing guide that - if followed correctly - will always ensure a good fit. Our apparel is meant to be a bit oversized, as is the trend right now, so when in doubt, always go a little bit bigger.

In the rare case a product you received is damaged or incomplete upon arrival, we'll make sure to help you out. Please contact us by email (info@bankrow.store) or live chat in case so.